Start a project Predictable, SLA-backed support for stores already in production. Pick the tier that matches your traffic, complexity and risk — upgrade as you grow.
Cost-efficient support and proactive monitoring for stable stores.
Extended hours and faster response for growing businesses.
Enterprise-grade SLA, multi-server expertise and direct lines in.
| Silver | Gold Recommended | Platinum | |
|---|---|---|---|
| Monthly price | $699/month | $999/month | $1,999/month |
| Included hours | 16 hours / month | 24 hours / month | 52 hours / month |
| Support time | 09:00 – 18:00 (GMT+7) | 09:00 – 22:00 (GMT+7) | 09:00 – 22:00 (GMT+7) |
| Response speed | Fast | Faster | Fastest |
| Monitoring & maintenance | ✓ | ✓ | ✓ |
| Performance optimization | ✓ | ✓ | ✓ |
| Enterprise platform support | — | — | ✓ |
| Multi-server support | — | — | ✓ |
| Phone / Skype support | — | — | ✓ |
| Extra-hour cost | Low | Lower | Lowest |
Suitable for small to mid-size stores with stable operations.
Suitable for growing businesses needing extended support coverage.
Suitable for enterprise, high-traffic, or mission-critical systems.
Any time spent by our team on your store: incident response, deployments, code changes, performance work, advisory calls. Time is logged per-task to the nearest 15 minutes and reported monthly.
Up to 25% of monthly hours can roll into the next month. Anything beyond that expires — the plan is sized for ongoing operations, not a savings account.
Extra hours are billed at the rate listed for your tier (Low / Lower / Lowest), capped at the next tier's monthly price. We notify you when you cross 80% of the included pool.
Yes — upgrade any time, downgrade with 30 days notice. Most clients start on Silver and move up as traffic and complexity grow.
Platinum has a written SLA with credits if missed. Silver and Gold have target response times we hit consistently but without contractual penalties — happy to walk through last quarter's numbers on a call.
Send us your store URL, monthly orders and current pain points. We'll recommend a tier — even if it's the smallest one.