Workflow Automation
Operations workflows — across catalogue, orders, returns, finance and customer service — automated end-to-end. The unglamorous work that compounds.
Most of the cost of running a store isn't the storefront — it's the repetitive operational work behind it, done by hand. We automate that work end-to-end across catalogue, orders, returns, finance and customer service: the unglamorous processes that compound into real margin when they stop needing a human.
Concretely: order operations (holds, splits, returns, refunds, exchanges) automated where safe and escalated where not; catalogue operations (onboarding, enrichment, image standardization, retirement) at scale; finance reconciliation, settlement and dispute handling; and customer-service workflows — ticket routing, macros, deflection and escalation — with Zendesk or Gorgias wired to the underlying data, not run in a silo.
How workflow automation comes to life.
Order ops
Holds, splits, returns, refunds, exchanges — automated where safe, escalated where not.
Catalogue ops
Onboarding, enrichment, image standardisation, retirement — at catalog scale.
Finance ops
Reconciliation, settlement, dispute handling, refund accounting.
CS workflows
Ticket routing, macros, deflection, escalation. Zendesk / Gorgias wired to the data.
The stack.
Common questions.
What's worth automating first?
Usually the highest-volume manual task — returns and refunds, or customer-service triage — where automation pays back fastest with a safe fallback.
Is it safe to automate returns and refunds?
Yes, within limits — we automate the clear cases and escalate the edge cases to a human, so speed never costs control.
Does this integrate with our helpdesk?
Yes — Zendesk or Gorgias wired to your order and customer data, so agents and automations act on the truth.
What's the payoff?
Lower operational cost and faster resolution — the boring work that compounds, done consistently rather than heroically.
Let's build something worth scaling.
Book a 30-minute call. We'll listen first, propose second — and tell you if we're not the right fit.