Operate
Managed commerce. One senior team for development, hosting, security, monitoring and performance. SLA-backed, monthly retainer, minimum six months — shortest active retainer is three years.
Everything an in-house team would do.
Development & roadmap
Ranked backlog, two-week sprints, weekly demos. Same senior squad every quarter.
Hosting & infra
AWS / GCP / Magento Cloud / Shopify infra. Auto-scaling, multi-AZ, tested DR.
Security
WAF, vulnerability scans, dependency upgrades, PCI scope. Patched the day a CVE drops.
Monitoring & on-call
24/7 alerting on SLOs, not noise. We get paged before your customers do.
Performance
Web Vitals as a continuous KPI. Regressions caught in CI, not in Search Console.
Content & merchandising support
Optional desk for catalog edits, banner deploys, campaign setup. So your team can focus on growth.
How a retainer runs.
Onboard
Two weeks: knowledge transfer, runbooks, access, monitoring, SLOs.
Operate
Two-week sprints, weekly demos, monthly business review, 24/7 on-call.
Improve
Quarterly retro: what to invest in next quarter, what to retire, what to automate.
Renew
Re-up annually. Most clients renew automatically; some escalate to bigger squads.
The stack.
Numbers, not promises.
Recent engagements.
The ones clients ask us first.
How is this different from a typical agency retainer?
A typical retainer sells you hours. We sell you outcomes — uptime SLOs, performance budgets, a ranked backlog and a senior team that stays. The contract is monthly, but the relationship is multi-year.
Often paired.
Let's build something worth scaling.
Book a 30-minute call. We'll listen first, propose second — and tell you if we're not the right fit.